Moonlit Ember

Shipping Policy

Our shipping timing for orders DELIVERY within PAKISTAN will be 6-8 working days or it will be informed on order confirmation.
Any delays will be informed accordingly, or if not informed, it may be because of no communication (Email / Phone) working or defined.

For INTERNATIONAL Customers, delivery time will be 14-20 working days after the payment confirmation (Bank Transfer).
There can be unexpected delivery delays due to custom clearance or any undefined reason.
The delay can further go up to 5-6 working days or more.
We are not responsible for any kind of delays, nor if that delay is not informed to the customer for Domestic or International orders placed using any kind of payment method.

Return and Exchange Policy

If you aren’t satisfied with your order, you may initiate a Return.
The return can be entertained within seven days from the delivery date.
All return requests are subject to evaluation, and our welcoming Customer Service will be glad to guide you through it.

Exchange Policy

In case you wish to exchange an item you received due to a problem with its Size or Quality.
The exchange can be arranged by following our return procedures and specifying “Exchange” as your “Desired Resolution.”

Please Note:
The Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.

Please check your Contact email's Spam folder if you don’t receive our Customer Service team’s response for an extended period (24 hours on weekdays, 48 hours on weekends).
Our emails may have been filtered incorrectly by your email server/provider.